YOUnite System Integration Partnerships

Introduction

YOUnite collaborates closely with systems integrators (SIs) to plan, implement, test, deploy, and manage YOUnite deployments across a variety of environments.

This partnership ensures that deployments are tailored to meet specific organizational needs, leveraging the expertise of SIs to navigate the complexities of integration and optimization.

Partners are equipped to create versatile deployments that are capable of running in cloud, on-premises, and hybrid environments, offering flexibility and scalability to adapt to changing business requirements.

This collaborative approach ensures that YOUnite deployments are robust, efficient, and aligned with the strategic goals of the organization, providing a seamless and secure experience.

Services

Service	Required
Training - Administrator/DevOps	If SI is not providing YOUnite as a Managed Service
Training - Data Professional	Yes
Training - Developer	No
Implementation Planning	Yes
Implementation Configuration/Sizing	Yes
Data Domain Design	Yes. The goal is to have universally-adopted data domains across the organization’s digital ecosystem. Typically, the SI collaborates with the customer to build data models for sharing data.
Off-the-Shelf (OTS) Adaptor Configuration	If employing Off-The-Shelf (OTS) adaptors, customers have the option to configure these themselves by consulting the provided documentation, participate in training sessions, or alternatively, they can have the Systems Integrator (SI) handle the configuration of the adaptors on their behalf.
Custom Adaptor Development	No
Data Discovery and Cataloging Service	No
Notification Service Configuration	No
Real-time Notification Workflows	No
Temporal Adaptor Configuration	No
Data Virtualization Service Configuration	No
Data Virtualization API Integration	No

Service

Required

Training - Administrator/DevOps

If SI is not providing YOUnite as a Managed Service

Training - Data Professional

Yes

Training - Developer

Implementation Planning

Yes

Implementation Configuration/Sizing

Yes

Data Domain Design

Yes. The goal is to have universally-adopted data domains across the organization’s digital ecosystem. Typically, the SI collaborates with the customer to build data models for sharing data.

Off-the-Shelf (OTS) Adaptor Configuration

If employing Off-The-Shelf (OTS) adaptors, customers have the option to configure these themselves by consulting the provided documentation, participate in training sessions, or alternatively, they can have the Systems Integrator (SI) handle the configuration of the adaptors on their behalf.

Custom Adaptor Development

Data Discovery and Cataloging Service

Notification Service Configuration

Real-time Notification Workflows

Temporal Adaptor Configuration

Data Virtualization Service Configuration

Data Virtualization API Integration

Support Levels

First Level Support

The initial Response by the SI (and any follow-up Response as appropriate) to an End User. This includes:

The acceptance of a telephonic or electronic support request from the End User
The identification of the End user.
The verification of End User’s support entitlements.
The recording of the support request into the problem management system.
The dispatching of the support request to the appropriate technical resource; and answering basic product installation, configuration and usage questions.

Second Level Support

Prompt Response by SI to support requests escalated by First Level Support. This includes:

Providing error corrections to known problems previously made available by YOUnite to SI.
Answering all product installation, configuration and usage questions above basic level.
Handling all problem identification, isolation,
Error reproduction and information gathering.
Resolving all issues related to support of the Licensed Products with the exception of confirmed Errors.
The escalation of Cases of confirmed Errors to YOUnite.

Service Level Agreements (SLAs)

For detailed information about service level agreements (SLAs), please contact your YOUnite Systems Integrator (SI) partner. They are equipped to provide you with comprehensive guidance and assistance tailored to your specific needs, ensuring that you have access to the appropriate level of service and support to meet your organizational requirements.